Returns Policy

How do I return an item?

If you have received a product that is no longer needed, you may contact our customer service team via email or WhatsApp. We will then contact you to confirm the reason for the return and process this for you. You will have to return the product(s) to our warehouse at your own cost within 7 days of delivery, in their original condition, with a copy of your invoice or delivery note inside the parcel. Once this has been returned to our warehouse and processed by our returns team, you will then receive a copy of the credit note or refund confirmation by email from our customer service team.

If you are looking to return any products previously purchased for resale on a third-party website, such as eBay or Amazon, they must be returned within 7 days of the products being purchased. If you raise the return after this time period, we are unfortunately unable to process it.

How do I report a damaged item?

We want all our customers to receive top quality goods, so if you think there is a fault with an item you have received, please let us know within 24 hours by contacting the Customer Service Team via WhatsApp or email, and we shall respond as soon as possible.

In some circumstances, we may require an image of the damaged item for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by the Customer Service Team.

If you have received a pallet order in less than perfect condition, please ensure that the goods are signed for as “unchecked” or “damaged” with the courier, and that images are taken on delivery of the pallet. Once you have notified our customer service team of this issue, they will then open an investigation with the courier and will correspond with you to get this issue resolved.

How do I report an incorrect item?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can via WhatsApp or email with your order number, and provide the full description and barcode of the incorrect item you have received. Our Customer Service Team will be in touch with the solution or outcome.

How do I report a missing item?

If you have received a delivery with a missing item, before contacting the Customer Service Team, please check your order confirmation to see if the item has been shipped. If this does not appear on the confirmation, this may be due to it being out of stock.

If you are missing item(s) shown on your order confirmation, please contact Customer Services within 24 hours via WhatsApp or email. The Customer Service Team will then need to investigate the reason for the missing item. They will then be in touch with the solution or outcome.

We may require an image of the packaging list you received with your order to help with our investigation. All export orders are shipped as DAP/DDU. As such, you will need to pay customs charges, import fees and VAT prior to delivery of your order. As these depend on each delivery country, we would not be able to provide an estimate of what these charges may be.

How do I report a short dated / expired product?

We do not offer returns or exchanges on short dated or expired products, as our products showcase their best before dates.

How To Return An Item

Contact Us

Email us at returns@buildabody.com or WhatsApp us on +44 7956 736068 to initiate your return.

Receive a Return Label

We will send you a prepaid label within 24 hours.

Pack Your Item

Securely pack the item in its original packaging if possible.

Drop Off

Drop off your parcel at any Royal Mail or courier collection point.

Receive Refund

Refunds are processed within 5–7 working days of receiving your return.

We Accept Returns For

• Unopened and sealed products
• Damaged or defective items
• Incorrect items received
• Items within 7 days of purchase

We Cannot Accept Returns For

• Opened or used products
• Products past their expiry date
• Items returned after 7 days
• Clearance or sale items